Running your own jewelry repair shop is great when you have love, and passion for jewels and gemstones. As people love their precious jewelry items, they want them to remain pristine. For which, they always look for reliable repair service providers, increasing demand and competition in the industry.
However, relying solely on manual methods and procedures to organize the processes is not worth it. Most new repair store owners fail because they use paperwork and registers to track everything going. As a result, they experience several errors, and missed entries, resulting in frustration, and inefficiencies.
Therefore, you need to automate the processes using top-notch jewelry business software. Below, we will let you know how such a system can help you streamline all the ongoing processes and boost efficiency. Stay with us.
1. Manage All Jewelry Repairs Efficiently
For most jewelry repair business owners, one of the challenges is to track all the repairs and communicate with their customers. For instance, your clients want a quick response from your side. Even most of them start asking for the repair status right after leaving your store. But you cannot get back to all of them right on time as you are busy dealing with other visitors. Or, you may get busy with vendors, or suppliers.
However, if your customers don’t hear from you soon, they may lose interest in your business. That’s why you need to use jewelry business software. With this, you can create repair tickets for every repair job at your shop. Then, you can assign the ticket to any of your available technicians, mentioning all the details about the repair job.
This way, when the repair is completed, the software will automatically send a notification alert to the customer. So, they would know they need to pick their jewelry items from your store. Also, you can get their digital signatures to avoid any issues in the future, saving you time and hassle.
2. Stay on Top of Your Inventory
Inventory management is challenging. This does not imply only the repair business, but almost every service base venture. The reason? Owners rely solely on manual methods to note down everything coming in and going out of the warehouse. But they are unaware whenever something gets low in stock. If this happens to you as well, you need to think again about using an automation tool. Because understocking can cause you to lose sales opportunities.
Let’s understand this with an example here. A customer visits your repair store and wants you to fix their bracelet. You look at it, accept the job and start working it. However, you need to attach a spring ring, or a connector and you don’t have it at your store. Also, you cannot order it from your vendor or a nearby jewelry shop. This can make customers lose interest in your repair service and they may step out of your shop. So, now you get it? How easily do you lose several sales opportunities daily due to shortage of stock?
This is why you must equip your lab with repair shop software, as it helps you manage inventory. For instance, whenever a part, product or accessory gets low in stock, the system will automatically notify you. This way, you would know which parts or accessories you need to order. Along with that, you can easily reorder products from your desired vendors, making the entire process smooth and time-saving. For better insights, look for the best inventory management tips and practices.
3. Track the Performance of your Employees and see Progress of Your Business
For a business owner like you, employees and technicians are no less than an asset. Depending upon their skillset, and attitude, they can make or break your business. And that all depends on how you manage them.
First, you must go for the technicians who are experienced enough and know the best techniques to perform jewelry repairs. If you hire newbies or interns, they may not be able to fulfill the requirements from your customers.
In the same way, you cannot just rely on pen and paper to note down their attendance, schedule, and performance. Instead, getting help from jewelry business software can be beneficial. The system will let you know their check-in, check-out timings, and repair tickets they complete in a day or so.
Also, you can see all your business insights such as total sales, profits, and which items are mostly sold. Thus, you can easily process the payroll of your technicians and plan ahead accordingly for your business.
Final Words
Jewelry repair is a great, yet highly technical business. If you love and have a passion for gemstones and jewels, there’s nothing better than stepping into this industry. Also, you must use efficient and reliable automation software to enhance efficiency and streamline ongoing processes. With that, you can grow your business and increase your customer base within no time.
Michael Caine 
Author